PRIVACY POLICY
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our game and related services (the "Game").
By using the Game, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including:
Email address;
Account identifiers (e.g., username);
Communications with customer support.
1.2 Automatically Collected Information
When you use the Game, we may automatically collect certain information, including:
Device type, model, and operating system;
IP address and general (non-precise) location;
Gameplay data and interaction metrics;
Log files and diagnostic information.
1.3 Payment Information
If you make purchases within the Game, payment-related data is processed by authorized third-party payment providers. We do not store full payment credentials.
1.4 Promotional and Survey Data
We may collect information you provide when participating in surveys, events, or promotional activities.
2. How We Use Information
We use collected information for purposes including:
Providing, operating, and maintaining the Game;
Processing transactions and managing user accounts;
Responding to inquiries and providing customer support;
Improving gameplay experience, performance, and stability;
Detecting, preventing, and addressing fraud or security issues;
Communicating service-related updates.
3. Disclosure of Information
We may share your information in the following circumstances:
With service providers that support our operations (e.g., hosting, analytics, support systems);
Where required by applicable laws or legal processes;
To protect the rights, safety, and integrity of the Game and its users;
In connection with a merger, acquisition, or asset transfer.
We do not sell personal information.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no system can guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access or update your personal data;
Request deletion of your information;
Object to or restrict certain processing activities.
Requests may be submitted through our support channels.
7. International Data Transfers
Your information may be processed in jurisdictions outside your country of residence.
We take reasonable steps to ensure appropriate data protection.
8. Children's Privacy
The Game is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the Game following any updates constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at: play@wondermatches.com
TERMS OF SERVICE
These Terms of Service ("Terms") govern your access to and use of our game and related services (the "Services").
By accessing or using the Services, you agree to be bound by these Terms.
1. Eligibility
You must be at least 13 years old to access or use the Services.
If you are under the age of majority in your jurisdiction, you must obtain consent from a parent or legal guardian.
2. Account Registration and Security
To access certain features, you may be required to create an account.
You agree to:
Provide accurate and complete registration information
Maintain the confidentiality of your account credentials
Accept responsibility for all activities conducted under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Acceptable Use
You agree not to:
Violate any applicable laws or regulations
Engage in fraudulent, abusive, or harmful behavior
Interfere with or disrupt the Services or related systems
Attempt unauthorized access to accounts or systems
We may take appropriate action, including suspension or termination, in response to violations.
4. Intellectual Property
All content, features, and materials within the Services are owned by or licensed to the Company.
You are granted a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use.
5. Virtual Items and In-Game Purchases
5.1 Virtual Items
The Services may include virtual currency, digital goods, or other in-game items ("Virtual Items").
Virtual Items:
Have no real-world monetary value;
Are non-transferable and non-exchangeable;
Do not constitute personal property.
All Virtual Items are licensed, not sold, and remain the property of the Company.
5.2 Purchases
You may purchase Virtual Items within the Services.
You acknowledge that:
All purchases are final and non-refundable, except as required by applicable law;
Prices and availability may change at any time without prior notice.
5.3 Payments
All payments are processed through authorized third-party providers.
5.4 Availability and Modifications
We reserve the right to modify, manage, or remove Virtual Items at any time without liability.
5.5 Unauthorized Transactions
You are responsible for maintaining account security.
We are not liable for unauthorized purchases to the extent permitted by law.
5.6 Prohibited Activities
You may not:
Sell, trade, or transfer Virtual Items outside the Services;
Use unauthorized tools or services to obtain Virtual Items;
Exploit bugs or system vulnerabilities.
Violations may result in account suspension or termination.
6. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis.
We make no warranties regarding:
Availability or uninterrupted access;
Accuracy or reliability;
Error-free operation;
7. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
Indirect, incidental, or consequential damages;
Loss of data, progress, or Virtual Items;
Service interruptions or technical failures.
8. Indemnification
You agree to indemnify and hold harmless the Company from any claims or liabilities arising from:
Your use of the Services;
Your violation of these Terms;
Your infringement of third-party rights.
9. Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms or pose a risk to the Services or other users.
10. Governing Law
These Terms shall be governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles.
11. Changes to Terms
We may revise these Terms from time to time.
Continued use of the Services constitutes acceptance of the updated Terms.
REFUND POLICY
We aim to provide a fair and transparent purchase experience. Please review the following terms before making any purchases in the Game.
1. General Rule
All purchases of virtual items are final and non-refundable, except where required by applicable law.
Due to the nature of digital content, items are considered delivered and consumed once the transaction is completed.
2. When Refunds May Be Considered
Refund requests are reviewed on a case-by-case basis.
We may consider refunds in limited situations, such as:
Duplicate or incorrect charges;
Unauthorized transactions (where applicable);
Verified technical issues affecting delivery.
Submitting a request does not guarantee approval.
3. How to Request a Refund
If you experience an issue, please contact our support team and provide:
Your account information (e.g., email or user ID);
Purchase details (e.g., order ID or receipt);
A brief description of the issue.
4. Processing
If a refund is approved:
The amount will be returned to the original payment method;
Processing time may vary depending on the payment provider.
5. Important Notes
Virtual items may be removed or adjusted after a refund;
We may decline requests that are incomplete, fraudulent, or abusive;
Repeated abuse of the refund system may result in account restrictions.
6. Policy Updates
We may update this Refund Policy from time to time. Continued use of the Game indicates your acceptance of any updates.
7. Contact
For refund-related inquiries, please contact us through our official support channels.
SUPPORT
If you have any questions or need assistance regarding the Game or our policies, please contact us at:
Email: play@wondermatches.com
To help us respond more efficiently, please include relevant details such as your account information and a brief description of your request.
We aim to respond within a reasonable timeframe.
ABOUT US
We believe gaming is more than just entertainment—it is a dynamic medium that connects people, inspires creativity, and fuels imagination. Our team of dedicated developers, designers, and storytellers works to create immersive worlds, meaningful experiences, and smooth, enjoyable gameplay for players around the world.
Our mission is simple:
To deliver enjoyable and engaging gaming experiences for players of all backgrounds;
To foster a welcoming global community built on respect, creativity, and fun;
To continuously explore and expand the possibilities of interactive entertainment.
No matter how you choose to play, we aim to create games that are accessible, rewarding, and enjoyable. We are grateful for the support of our players and continuously refine our games and services based on community feedback.
As technology evolves, we evolve with it—keeping pace with industry developments to deliver experiences that meet and exceed player expectations.
